• 07 5449 8540
  • PO Box 38, Cotton Tree, Q. 4558
  • contact@realonline.com.au

Privacy Policy

At RealOnline, we collect and manage user data according to the following Privacy Policy, with the goal of incorporating our company values: transparency, accessibility, sanity, usability. This document is part of RealOnline's Terms of Service, and by using the RealOnline Software (the "Website"), you agree to the terms of this Privacy Policy and the Terms of Service. Please read the Terms of Service in their entirety, and refer to those for definitions and contacts.

Data Collected

We collect anonymous data from every visitor of the Software to monitor traffic and fix bugs. For example, we collect information like web requests, the data sent in response to such requests, the Internet Protocol address, the browser type, the browser language, and a timestamp for the request.

We ask you to log in and provide certain personal information (such as your name and email address) in order to be able to save your profile and the documents and comments associated with it. In order to enable these or any other login based features, we use cookies to store session information for your convenience. You can block or delete cookies and still be able to use RealOnline website, although if you do you will then be asked for your username and password every time you log in to the Software (or in some cases not allow you access to the administration at all). In order to take advantage of certain features of the Software, you may also choose to provide us with other personal information, such as your picture or personal website, but your decision to utilize these features and provide such data will always be voluntary. In the case of public profiles for display on your website the same information will/may be used from your administration login.

You are able to view, change and remove your data associated with your profile. Should you choose to delete your account, please contact your site administrator and they will follow up with such request as soon as possible.

Minors and children should not use the RealOnline Software. By using the Website, you represent that you have the legal capacity to enter into a binding agreement.

Use of the Data

We only use your personal information to provide you the RealOnline services or to communicate with you about the services or the Website.

With respect to any documents you may choose to upload to RealOnline we take the privacy and confidentiality of such documents seriously where they are for storage and not publication. As such these are stored on an encrypted and private cloud server that is only accessible via your Admin, or in many cases via your Login only.  If you choose to make a document public, we recommend you redact any and all references to people and addresses, as we can't protect public data and we are not responsible for any violation of privacy law you may be liable for.

We employ industry standard techniques to protect against unauthorized access of data about you that we store, including personal information.

We do not share personal information you have provided to us without your consent, unless:

  • doing so is appropriate to carry out your own request;
  • we believe it's needed to enforce our Terms of Service, or that is legally required;
  • we believe it's needed to detect, prevent or address fraud, security or technical issues;
  • otherwise protect our property, legal rights, or that of others.

RealOnline is operated from the Australia. If you are visiting the Website from outside Australia, you agree to any processing of any personal information you provide us according to this policy.

RealOnline may contact you, by email or other means. For example, RealOnline may send you promotional emails relating to RealOnline or other third parties RealOnline feels you would be interested in, or communicate with you about your use of the RealOnline website and software. RealOnline may also use technology to alert us via a confirmation email when you open an email from us. You can modify your email notification preferences by clicking the appropriate link included in the footer of email notifications. If you do not want to receive email from RealOnline, please opt out of receiving emails at the bottom of any RealOnline emails or by editing your profile preferences.

Sharing of Data

We don't share your personal information with third parties. Only aggregated, anonymized data is periodically transmitted to external services to help us improve the RealOnline Website and service. We currently use Google Analytics (traffic analysis, SEO optimization) and Mailgun (email support). We listed below what data these third parties extract exactly. Feel free to check out their own Privacy Policies to find out more.

  • Google Analytics: anonymous (ad serving domains, browser type, demographics, language settings, page views, time/date), pseudonymous (IP address)
  • Mailgun: name and email of your system contacts when sending bulk mail 

We also use social buttons provided by services like Twitter, Google+, LinkedIn and Facebook. In some cases other third party accounts can be connected to the Software for integration of data like Office365, Google Apps etc.  Your use of these third party services is entirely optional. We are not responsible for the privacy policies and/or practices of these third party services, and you are responsible for reading and understanding those third party services privacy policies.

We employ and contract with people and other entities that perform certain tasks on our behalf and who are under our control (our "Agents"). We may need to share personal information with our Agents in order to provide products or services to you. Unless we tell you differently, our Agents do not have any right to use Personal Information or other information we share with them beyond what is necessary to assist us. You hereby consent to our sharing of Personal Information with our Agents.

We may choose to buy or sell assets. In these types of transactions, user information is typically one of the transferred business assets. Moreover, if we, or substantially all of our assets, were acquired, or if we go out of business or enter bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of us or our assets may continue to use your personal information as set forth in this policy.

Changes to the Privacy Policy

We may amend this Privacy Policy from time to time. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used. If we make major changes in the way we collect or use information, we will notify you by posting an announcement on the Website or sending you an email.  A user is bound by any changes to the Privacy Policy when he or she uses the Services after such changes have been first posted.

Should you have any question or concern, please write to support@realonline.com.au